Frequently asked questions
Is CS2 boosting against the rules?
Boosting conflicts with Valve's and FACEIT's terms of service. Accounts can be penalized. We minimize risk (offline mode, VPN matching, human pacing) but can't eliminate it — read our Risk Disclosure before ordering.
Do you need my Steam or FACEIT password?
For piloted boosts we need account access, which you provide securely after ordering — never stored on your website profile. For duo and coaching you keep full control and we never ask for a password.
How fast is delivery?
Most Premier and FACEIT orders move 2,000–3,000 rating or ~250–350 Elo per day. Your exact ETA is shown live in the calculator, and Express completion speeds it up further.
How do payments and refunds work?
You pay upfront through a verified processor; the order only goes to a booster after payment is confirmed. If something goes wrong you can open a dispute, and refunds (full, partial, or store credit) are handled by support.
Are the boosters verified?
Every booster is manually reviewed with rank proof before approval, and each completed order includes evidence you approve before the booster is paid.
Can I choose or keep the same booster?
Yes — the 'Choose your booster' add-on lets you request a specific booster, and repeat orders can go to someone from your history.
Still have a question?
Open a support ticket and we'll help.