Refund Policy

We want you to be satisfied. This policy explains when and how refunds are issued.

Money-back guarantee

The "money-back guarantee" on our pages means exactly the rules of this policy — nothing more and nothing less:

• Before a booster starts, or if we can't deliver: you get the full amount back — ask our support team to cancel before a booster claims your order, or if we can't deliver your order at all.
• Once work has started: you get back the part that hasn't been delivered yet, prorated to the remaining work (see In progress).
• After completion: if the order didn't deliver what was promised, open a dispute within the 72-hour review window; support reviews the evidence and issues a full or partial refund, or store credit (see Completed orders).

Refunds go back to your original payment method or as store credit, as described under Refund methods. The non-refundable cases below still apply.

Before a booster starts

If you ask us to cancel before a booster claims your order (use Contact support on your order page), you get the full amount back. You choose how: as store credit, added to your account straight away, or as a refund to your original payment method — our team approves card refunds, and banks usually show them within 5–10 business days.

In progress

Once work has started, refunds are prorated to the work not yet delivered. Progress is tracked live and recorded, so partial refunds reflect the actual remaining amount.

Completed orders

You have a 72-hour window to review completion evidence and approve or open a dispute. If a completed order didn't deliver what was promised, open a dispute — support will review the evidence and issue a full or partial refund, or store credit, as appropriate.

Refund methods

Refunds are returned to your original payment method where possible, or as store credit at your option. Processing times depend on the payment provider.

Non-refundable

Fraudulent orders, chargeback abuse, or violations of our Terms are not eligible for refunds.

Contact

Questions? Email support@boostpirate.com or use live chat.